Return policy

CloudGarden Store Return & Replacement Policy

At CloudGarden Store, we strive to provide high-quality gardening products. Please review our policy carefully before making a purchase.

1. No Returns

We do not accept returns for any products once they have been delivered.

2. Replacement Policy

We offer replacements only under the following conditions:

• Lost or Damaged Product: If your order is lost in transit or arrives damaged, we will provide a replacement.

• Wrong Product Sent: If you receive a product different from what you ordered, we will replace it only if you provide a clear unboxing video as proof.

3. No Exchanges

We do not offer exchanges for any products.

4. How to Request a Replacement

To request a replacement, please follow these steps:

1. Record an Unboxing Video: Ensure the video clearly shows the package being opened from the start, along with the wrong or damaged product.

2. Contact Us: Email us at Cloudgardenstore@gmail.com or WhatsApp us at 8125066268 within 48 hours of delivery.

3. Review & Approval: Our team will review your request and confirm eligibility for a replacement.

5. Important Notes

• Replacements are subject to product availability.

• Claims without an unboxing video will not be accepted.

• CloudGarden Store reserves the right to approve or deny replacement requests based on the provided evidence.

For any questions, please contact us at 8125066268.